Legal
Effective Date: July 16, 2026 | Call Capture 365 LLC | Governing Law: Oregon
Please read these Terms of Service ("Terms") carefully before using the services offered by Call Capture 365 LLC ("Company," "we," "us," or "our"). By signing a Service Agreement, completing the New Account Setup form, or using any of our services, you ("Client," "you," or "your") agree to be bound by these Terms in their entirety. If you do not agree to these Terms, do not use our services.
Call Capture 365 LLC provides custom AI-powered voice agent services, including but not limited to call answering, lead capture, call routing, SMS and email notifications, and related features as described in your selected plan.
We reserve the right to modify, update, or discontinue any feature of our services at any time with reasonable notice to you. Material changes to service features will be communicated via email at least 14 days in advance.
To receive services, you must complete the New Account Setup form and provide accurate, complete information about your business. You are responsible for the accuracy of all information provided during onboarding.
There is no setup fee for any plan. A valid payment method is required to begin your free trial, as described in Section 3.
Every new client receives a 14-day free trial. A valid payment method is required to begin your trial, but you will not be charged during the trial period. If you do not cancel before your trial ends, your payment method will automatically be charged and your subscription will begin at the plan selected during signup — no further action is required on your part.
All invoices are issued on the first working day of each month. Each monthly invoice includes two components: your base plan rate charged in advance for the upcoming month, and any overage charges from the previous month for calls exceeding your plan's included allotment.
Your first invoice following trial conversion will be prorated based on your actual conversion date. You will only be charged for the number of days your paid service was active in that initial period.
Only calls lasting longer than 15 seconds count toward your monthly call allotment. Calls under 15 seconds, including spam and hang-ups, are not counted or charged. Overage charges for calls exceeding your plan's allotment are billed at your plan's per-call overage rate and appear on the following month's invoice.
You authorize Call Capture 365 LLC to charge your payment method on file for all applicable fees. If payment fails, we will attempt to notify you via email. Services may be suspended if payment is not received within 7 days of a failed charge. You remain responsible for all fees accrued prior to suspension.
Services are available on a month-to-month basis or under 6- or 12-month contract terms as selected in your Service Agreement, with 10% and 15% discounts off the standard monthly rate respectively. Month-to-month clients may cancel at any time with 30 days written notice. Clients under fixed-term contracts who cancel early may be subject to early termination fees as outlined in their Service Agreement.
You may cancel your free trial at any time before it ends at no cost, with no further obligation.
Cancellation requests must be submitted in writing to billing@callcapture365.com. Cancellations are not accepted by phone. Your service will remain active through the end of your current billing period following the 30-day notice.
If you forget to cancel before your 14-day free trial ends and are automatically charged, you may contact us at billing@callcapture365.com within 72 hours of that first charge for a full refund and cancellation of your subscription. Refund requests made after this 72-hour window will not be honored. This refund window applies only to the first post-trial charge and does not apply to subsequent monthly charges.
Calls handled by your AI voice agent may be recorded and transcribed for the purpose of delivering call summaries, quality assurance, and service improvement. By using our services, you represent that you have complied with all applicable laws regarding call recording in your jurisdiction, including any required disclosures to callers.
Call data, summaries, and recordings are retained for a period of 90 days unless otherwise agreed upon in writing. You may request deletion of your data at any time by contacting us at billing@callcapture365.com.
You agree to use our services only for lawful business purposes. You may not use our services to engage in any activity that is illegal, deceptive, harassing, or harmful to any third party. You may not attempt to reverse-engineer, replicate, or resell any component of our service without prior written consent.
We reserve the right to suspend or terminate your account immediately and without notice if we determine, in our sole discretion, that you have violated this section.
All technology, software, systems, branding, and content provided by Call Capture 365 LLC remain the exclusive intellectual property of Call Capture 365 LLC. Your use of our services does not grant you any ownership rights to our technology or systems. Any custom configurations built for your business remain the property of Call Capture 365 LLC and are licensed to you for use during your active service period only.
Call Capture 365 LLC provides its services on an "as is" and "as available" basis. We do not guarantee uninterrupted, error-free service. We are not responsible for missed calls, lost leads, or business losses resulting from service outages, technical issues, or events beyond our reasonable control.
To the maximum extent permitted by applicable law, Call Capture 365 LLC's total liability to you for any claim arising out of or related to these Terms or our services shall not exceed the total fees paid by you in the three months preceding the claim.
You agree to indemnify, defend, and hold harmless Call Capture 365 LLC and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of our services, your violation of these Terms, or your violation of any applicable law or third-party right.
Both parties agree to keep confidential any proprietary or sensitive information shared in connection with the services. Call Capture 365 LLC will not sell, rent, or share your business data or caller information with third parties except as required to deliver the services or as required by law.
These Terms shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be submitted to binding arbitration in Oregon in accordance with the rules of the American Arbitration Association.
We reserve the right to update or modify these Terms at any time. We will notify you of material changes via email at least 30 days before the changes take effect. Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Terms.
These Terms, together with your signed Service Agreement and any applicable order forms, constitute the entire agreement between you and Call Capture 365 LLC with respect to our services and supersede all prior agreements, representations, or understandings.
If you have any questions about these Terms of Service, please contact us:
Call Capture 365 LLC
billing@callcapture365.com 833-794-0021